Contact Us



By eMail...

Email is the easiest way to contact us and we do our best to answer all email queries within 24 hours.


By Phone...

+44 (0)1228 598 210

We're always happy to talk to our customers over the phone, so if you need some advice or help with your order, just give us a call. We think it makes a real difference if you are dealing with someone that is involved in the outdoors. We don't all do everything but between us we rock climb, ice climb, run, ski, snowboard, hillwalk, cycle tour, mountain bike, birdwatch, mountaineer, and instruct in the outdoors. Our combined experience means we can help with your product decision-making and if we don't know an answer, we'll find out.


At our Carlisle Store...

We love to see our customers face-to-face, so pop in to our Carlisle store for friendly, helpful advice from our knowledgable staff. Or just pop in for a chat - we always like to hear what our customers have been up to!

Opening hours are:

9.00am to 5.30pm Mon to Sat (GMT)


Our postal address is:

Freetime Mountain Sports Ltd.
46-48 Castle Street
United Kingdom

Alternatively test your navigation skills using the Ordnance Survey grid reference below. For the techy types you can even try out your GPS skills too. For the nautical navigators you will see a Lat Long reference although, be warned, there hasn't been a canal between Carlisle and the sea for a long, long time.

Ordnance Survey Grid Reference:

NY 40015 56133

Latitude / Longitude:
N 54° 53.780'
W 002° 56.211'